Frequently Asked Questions


How Do I Pay?
You can place an order on our web site and pay with a major credit card, debit card, or PayPal. Sorry, but we cannot accept checks or money orders.


International Orders
Yes, we ship internationally! For shipping options and quotes, put an item in your cart, then enter your country and zip code. Minidiva is NOT responsible for the tax/customs/duties fees that will be charged by the buyer's respective country. These fees are NOT included in the shipping and handling fees that Minidiva charges. These are some of the countries that charge tax and customs fees - the United Kingdom, Australia, Brazil, and Canada. For buyers from other countries, please make sure you know whether or not your country makes these charges.
Once the doll has shipped, tracking information will be sent.


When Will My Order Arrive
Dolls are shipped the day after we receive a paid or credit-approved order. * For orders placed after 4:00 PM Pacific Time, please add an additional day for delivery.


30 Days Return Policy
The "Minidiva Promise" guarantees your 100% satisfaction. We are confident that you will be delighted with the purchase of your doll collection. We will gladly take it back within 30 days for a full refund of the purchase price. Our goal is not only to help you build your doll collection at an affordable price but to give you a doll with lasting value and quality that will be yours to enjoy for years to come. Order your doll today with the confidence that you will receive a beautifully crafted doll that has passed our meticulous standards and yours.


Is My Online Order Secure?
Yes! We use standard SSL encryption for all transactions so you are assured that any information you send us is encrypted even before they are sent.


Why Does My Doll Not Look Like The Pictures?
The dolls pictured on our website are made directly from the artist's sculpt. Some differences may occur because we handmade those dolls. We strive for the highest quality and standards for each and every doll we produce.


Why Is My Doll Turning Black/Blue?
Your doll is made from a luxurious vinyl. Unfortunately, certain dyed fabrics can transfer color to your doll's skin. Make sure that any clothing that did not come with the doll is pre-washed to avoid transferring dyes to your doll's skin. You may also want to avoid dark-toned clothing on the especially light skin tones to prevent this problem.


What age is your product suitable for?
These dolls have been tested to be safe for ages 3+, Handmade of Soft Vinyl Silicone had EN71 Certification.


Minidiva is not responsible for bank charges caused by Visa, Mastercard, Discover or AmEx accepting a charge that causes a customer to exceed his or her available credit limit or debitable funds. All orders subject to acceptance.